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Frequently Asked Questions
Frequently Asked Questions
Learn some of the most important things you need to know about Periscope Transportation by reading the answers to some of the most common questions that people have for us. For other inquiries about our vehicle shipping services, feel free to contact us today!
“How far in advance should I book?”
“How far in advance should I book?”
We recommend scheduling your vehicle transport at least a week in advance.
“How much does it cost to ship a car?”
“How much does it cost to ship a car?”
The price will be based on the following:
- Pickup and Delivery Locations
- Distance
- Open or Enclosed
- Type of Vehicle
- Vehicle’s Condition
To get the exact cost of your vehicle transport, we recommend speaking with our specialists regarding the specifics about your transport arrangement.
“Can I track my vehicle for status update?”
“Can I track my vehicle for status update?”
Yes – You can contact us via phone or email to request a vehicle status. Just provide us with your order number or vehicle type and pickup/delivery locations.
“How long does it take to ship a vehicle?”
“How long does it take to ship a vehicle?”
It all depends on the location and destination of the vehicle. On average vehicle transports take 1-2 weeks.
“Do you guarantee pick up/delivery date?”
“Do you guarantee pick up/delivery date?”
No. Although we are usually very accurate with our pickup/delivery dates, we do request that you give a 1-2 day window.
“Does the size of my vehicle matter?”
“Does the size of my vehicle matter?”
Yes. The size of your vehicle determines if an oversize vehicle transporter service is needed. Larger vehicles occupy the same amount of space used by two standard mid-size cars.
“Can I transport an inoperable vehicle?”
“Can I transport an inoperable vehicle?”
Yes. We can transport non-running vehicles. Although your vehicle is inoperable, it must still roll, steer and brake properly. Make sure you communicate to our specialist that your car is non-operational.
“Is my vehicle insured during transport?”
“Is my vehicle insured during transport?”
Yes. Vehicles are insured up to $100,000 on the open carrier and up to $250,000 on the enclosed carrier. Your vehicle is fully insured against negligent damages caused by carrier or carrier equipment failure during transport.
“What should I do if there’s any damage to my vehicle?”
“What should I do if there’s any damage to my vehicle?”
If your vehicle is damaged during an auto transport, all damage should be noted on your bill of lading. Obtain the driver’s signature acknowledging the damage and contact us immediately via phone before signing any paperwork.
“Do I have to be present for pickup/delivery?”
“Do I have to be present for pickup/delivery?”
Yes. At pick-up and delivery, you or someone assigned by you must be present to inspect the condition of the vehicle and sign the bill of lading.
“What are your forms of payment?”
“What are your forms of payment?”
We accept all major credit cards (American express, Discover, Mastercard, Visa) as a form of payment for DEPOSITS ONLY. The remaining balance is due upon DELIVERY and must be in the form of cash or certified check/money order.